Faqs

Why choose us ? 

We have years of event planning experience and always ensure we go the extra mile to make sure your event runs smoothly. We have a creative flair and thrive in providing unique events with new ideas and creations to make sure all events are individual. We hold £10 million Public Liability insurance, are food and hygiene and health and safety trained so you are in safe hands. We are a NABAS member for balloons so you can be assured we only use the best quality balloons, our latex balloons are biodegradable and all other balloons are able to be reused by you. 

Is everything you offer limited to what is listed on the website?

No we can can personalise each event with individual services, our website only shows a selection of what we can offer, we can create bespoke parties based on your requirements.

Where are you based and what areas do you cover?

Based in West London most of our events are in London however, we also cover Middlesex, Surrey Hertfordshire and Essex. Other areas can be considered, please send us your event requirements and we can discuss these with you,

Do prices include delivery, set up and collection?

Prices include set up and break down although they do not include delivery charge, delivery starts from £25 dependent on the location with congestion fees and parking for central London charged as an extra fee. Our prices are starting from as there are some items that are available in larger sizes or different variations that will have an extra cost.

How long does everything take to set up?

For a backdrop, balloons, backdrop sign and props which is our most popular service we need at least two hours set up at the venue, for whole event management services we would need longer to set up.

Can I take a few of your items and create a package?

Yes we encourage our customers to take more services together and can create a package for you, the more services we offer for you will be easier for you, saving the hassle of dealing with various companies.

Do you design bespoke events?

Yes that is what we specialise in and we love turning an idea into reality, we can talk through themes, venue and any ideas you have and present you with some options for you to choose to create your event.

Can you personalise items?

Yes we do personalise signs, party-ware, balloons, favors, party bags and so much more to ensure that your event is individual.

My venue require suppliers to hold public liability insurance

We have worked with a variety of different venues, we hold public liability insurance up to £10 million and can send our policy over to your venue as they would require this, they might require a risk assessment form from us, and all your other suppliers. Simply supply us with your venue contact information and we can contact them directly and get all information required to them.

Do you set up everything for an event?

Yes we do we can arrange an event from start to finish with a blank space and turn it into a magical event for you with staff also provided for you if needed.

How do I book?

You can send us a message or call us, our contact information is on our contact us page. We will need your contact details, event date, start time and full venue address and the services required. We can check our availability and contact you back to confirm your booking, a £200 booking fee secures your event date.

How do you take payment?

Once we confirm your event date and services, we send you an invoice confirming all details of the event with payment details, all final balances are due two weeks before the event. A damages deposit fee starting from £200 is payable and returned when hire items are picked up with no damage.

How far in advance do we need to book our event?

As much notice as possible we do have bookings one year in advance at times, dates do get booked quickly so we suggest giving as much notice as possible. Events with one week or less notice may incur extra charges.

I have some more questions how do I contact you?

You can call us on our number listed on the contact page or if preferred you can message us and we can get back to you.

How can I check availability with you?

Please call us or message us to check availability, we do get booked up really quickly and dates are only guaranteed once a deposit is taken.

Sweet Vintage Co Events - Terms & Conditions

Delivery charges 

All prices will incur a delivery charge based on postcode and miles from our base, and will also be based on the size of vehicle we need to deliver your items. Delivery charges start from £25 based on your location, Extra charges will apply for; emission charges, congestion charges, toll charges, parking charges, set up areas based on basement and on the 1st floor and above and difficult access areas will also be charged accordingly.

Hire Items 

All items are hire only (excluding balloons) unless agreed in advance of items being kept by yourself eg; printable's/personalised items etc.  Items are hired for the period of the event to be agreed in advance,  longer hire time will need to be discussed prior to event booking. Events that end after 10pm will incur extra charge for pick up within unsociable hours..

Weather for Hire Items

All items that we provide are not suitable for rain or very strong winds we do suggest that if there will be rain on the day of your event to hold the event inside or in a marquee. We recommend that balloons are not kept out in direct sun or hot days as the weather can impact how long the balloons last, the idea location for our balloons is in a marquee or in the shade.

Booking Fee 

A booking fee starting from £200 dependent on the total cost of the event and items hired is required to be paid to hold your event date, no event date can be held for you and secured without a booking fee. This fee will go towards the balance due, final balance payments will need to be made in full two weeks prior to your event date, failure of the full balance will result in your event being cancelled and your booking fee kept by ourselves to cover costs. All booking fees are non-refundable if the event is cancelled by yourself, we will when we can try and change dates if required if availability permits, 

Cancellations

If your event is cancelled by yourself after paying a booking fee then the booking fee is non refundable and is used to cover our costs, once the remaining balance is paid two weeks prior to the event if cancelled by yourself then no refund can be given, we will change dates if required if our availability permits. Venues booked by us hold their own terms and conditions and tend to be non-refundable once booked. 

Damages Deposit 

A damages deposit of from £200 dependent on the event cost and items hired will be taken before the event and will be returned  within 7 days after the event date providing that no damage has been made to our equipment. If missing items hired or damage to our items exceed the damaged deposit then full payment to replace the items will be required by yourself.